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Meet our Managing Director
Changes to Basic Criminal Record Check Processing
Child Protection Company
DBS News
Safeguarding Crime Prosecutions – Barring Police Liaison
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Meet our Managing Director

Caroline Clark is the Managing Director of Disclosure Services, the UK’s largest provider of Basic criminal records. An expert in her field, she lives and breathes criminal record and background checks, explaining “this is my passion and drives everything I do each day”. Caroline utilises her wide-ranging knowledge to apply safeguarding legislation, in practical terms, to numerous complex situations.

Caroline loves the fast-paced, ever-changing nature of criminal record and background checking.

Caroline works hard to ensure that Disclosure Services is the UK's pre-eminent criminal record and background checking organisation by having the best team our clients have ever worked with. She is passionate about recruiting, engaging and developing the careers of her talented colleagues. She believes that a fulfilled, engaged knowledgeable team leads to outstanding customer service and delighted clients.

What sets Disclosure Services apart from other criminal record and background checking businesses?

“The desire to constantly evolve the solutions we provide, to better meet our clients’ needs. Our passion and innovation focus on a secure, accurate, speedy, easy to use service”.

What makes Disclosure Services experts?

“Our expertise in criminal record and background checking comes from our knowledge and experience. Additionally I have a commitment to improve the industry by reflecting our insight directly back to policymakers at the Home Office, Disclosure Scotland, Disclosure & Barring Service (DBS) and Access Northern Ireland (ANI). As industry leaders, we work closely with government departments and agencies and are involved in research and early uptake of the latest changes, both legislatively and practically to deliver outstanding solutions for our clients.”

What is your favourite part of working at Disclosure Services?

“I couldn’t name just one thing!

The excitement of working in an environment full of passionate, engaged people who share my vision about improving our services. Then better understanding the potential impact of the work we undertake on the businesses we support.

Finally, spending time speaking to our client organisations whose checking processes we have transformed, make me incredibly proud of the whole of our Disclosure Services team and the results we deliver.”

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Changes to Basic Criminal Record Check Processing

Legislation is changing later this year meaning the way Disclosure Services processes Basic Criminal Record Checks needs to change. This article gives you a high level overview of what’s happening, along with what it will mean to you and your candidates. We’re sending this now so you can start to understand what’s ahead, but we’re not asking you to take any action at the moment.

What is changing and why?

From 1st January 2018 Disclosure Scotland will no longer be able to process Basic Disclosure Applications in accordance with the England and Wales Rehabilitation of Offenders Act 1974. This means that from 1st October, anyone looking to recruit an individual for a position in England or Wales must submit an application for a Basic check to the Disclosure and Barring Service (DBS), in England.

In addition, from 1st January 2018 the DBS will deem the detail contained within the Basic Criminal Record certificate that they provide as being the property of the candidate. As a result, we as an umbrella body will only be provided a flag with a ‘Yes’ or ‘No’ as guidance for unspent convictions. We will have to ask the candidate if they want you (the employer) to see the details on the certificate. They can choose if they want a copy of the certificate to be obtained and whom they share it with.

What are we planning to do?

We have been working closely alongside the DBS over the past nine months to make sure we interpret correctly the guidelines set out before us. To fit with what’s going to be required, we’ll need to make some changes to our systems and we have a plan in place to do this.

What will it mean for you?

All Basic criminal record checks will need the correct legislation applied. There are two versions of the Act, one that applies to positions in Scotland and one that applies to positions in England and Wales. To help with this, there will be changes to the case create screens, so operators can see functional changes guiding them through the choices they need to make to gain a check. (We’ll explain this in more detail for you in a future communication.)

For Basic Criminal Record Checks processed via DBS (English and Welsh legislation), there will be changes to your candidate’s journey and to how you will obtain the certificate and data associated with the request.

We recognise this is a change in the current culture of processing data associated with criminal record checks, and there could be instances where the on-boarding process within an organisation could be delayed. With this in mind, the changes we make to our solution will look to minimise the impact of this through clear communication to the operator and candidate.

All Basic Criminal Record Checks processed via the Scottish rehabilitation laws will remain with Disclosure Scotland. There will be no changes in the way you receive this data.

What are we asking you to do?

Nothing just yet but we wanted to make you aware that these changes are ahead and will need to be in place later this summer. In early summer, we’ll provide you with more information on the key changes, what these will mean for operators using the system and when they will need to happen. Please be reassured that we’re working hard to make these changes as smooth as possible for our clients and their candidates. 

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Child Protection Company

A freedom of information request issued by the NSPCC has discovered that primary and secondary trainee teachers typically receive less than a day’s worth of safeguarding training over the course of the year. Meanwhile, students on three- to four-year undergraduate teacher training courses receive an average of 10.5 hours of safeguarding training, with postgraduate trainees receiving even less than this.


Here at, we offer a range of online safeguarding training courses, many of which are written specifically to suit the needs of the education sector. Our popular Safeguarding in Education course is effectively four courses in one, covering common issues such as child sexual exploitation, as well as your Prevent duty, how to spot and report concerns, and online safety.


While the course itself takes just 1.5-2 hours to complete, there is always the option to go back through the course material and make use of our handy downloadable resources, which offer a wider perspective on the issues covered within the course. Teachers feel empowered with the easy to use system and the up-to-date, relevant content included.


While it’s all too easy to forget to make notes in a face-to-face training session, our flexible online learning style offers you the freedom to access important information whenever you need it, so you’ll never have to do an on-the-spot Google search for the right document again! And, perhaps even better, is the ability to stop and start the course to fit in with your schedule.


All training undertaken with can be evidenced with a certificate, which you will receive upon successful completion of any of our courses. These are particularly handy to have on file for Ofsted or ISI inspections – but, if you don’t have access to a printer, that’s no problem. Our 24/7 online management system means you hold detailed access to your organisation’s training records any time, at the touch of a button!


To arrange online safeguarding training for your school or organisation, please visit our website,, or get in touch with us by calling 01327 552030 or emailing today, and we will be happy to assist.

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DBS News

Metropolitan Police Service - Police Update

We have been keeping you updated on the processing delays at the Metropolitan Police Service (MPS) and the progress they have been making in reducing the outstanding caseload. We are delighted to report that the improvements we told you about in the last edition have continued throughout February and March.  

Delivering excellent customer service is one of the highest priorities for the DBS and we continue to work closely with the MPS Disclosure Unit to ensure that all measures put in place continue to make a positive impact on the experience of customers.  While we’re happy that we’re able to once again report that performance and processing times continue to move in the right direction, we remain committed to eradicating delays, and returning performance to target levels.  

Once again, DBS and MPS Disclosure Unit apologise for the delays experienced to date and we will continue to work together to improve processing times and to prevent this issue from occurring again in the future.  

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Safeguarding Crime Prosecutions – Barring Police Liaison

When The Barring Police Liaison Team identifies individuals who have committed a crime such as working whilst barred, they pass ‘evidence bundle’ information to the Fraud Team who, in turn share this with the police.

Barring ‘evidence bundles’ are used for:

  • DBS related offences e.g. forged DBS Disclosure Certificates or Letters
  • Police investigations into criminal offences against vulnerable adults or children, such as historical allegations of sexual abuse.
  • Breach of bar offences – it is an offence for an employer or recruitment agency to knowingly employ a barred person and for a barred person to apply to work or work in Regulated Activity.

The rate of successful convictions has increased to 50% in 2016. The DBS has also assisted in the conviction of employers who have failed to maintain appropriate recruitment and vetting records and have knowingly employed a barred person.

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